Oralia Ortiz

DOCUmation

Oralia Ortiz is a results-oriented business professional with more than 14 years of experience in strategic account management, consultative sales, and client relationship development. She currently serves as a Strategic Account Manager at DOCUmation, where she works closely with clients to assess business needs and deliver tailored solutions that improve processes through innovative technology.

Prior to joining DOCUmation, Oralia held the role of Business Analyst at UBEO Business Services, where she conducted in-depth business analyses to identify customer challenges and recommend solutions aligned with organizational goals. Earlier in her career, she spent over a decade at Ricoh USA, serving as a National Services Specialist and Account Manager. In that role, she built and maintained relationships with executive-level leaders, developed account strategies, and drove account retention and expansion.

Throughout her career, Oralia has managed all aspects of major client accounts, including overseeing daily operations and leading the recruitment, hiring, and development of teams of more than 25 employees across remote sites. Known for her strong communication skills and customer-focused approach, she excels at aligning client objectives with effective business and technology solutions.

Oralia brings a proven ability to build long-term partnerships, lead teams, and deliver measurable results while helping organizations meet evolving business needs.